Monday 9 May 2011

Customer Service Readings - part two


Some more customer service blogs...


See also
- Customer Service Readings - part one and the Customer Is King book

2 comments:

Ann said...

You tell us nothing new when you say that customer is not king. However the inability of blue chips or in fact most UK firms to understand even the simplest of customer service basics is astounding.

Ann

Hannah said...

Most people are incapable of seeing things from the customer's point of view.