Friday 6 May 2011

Customer Service Readings - part one


A selection of Customer Service blogs and articles


see also: Customer Service Readings - part two

8 comments:

Tom said...

Great to see - although could use the search button on the blog to find this but thanks for doing this. Makes an interesting read.


Tom

Graham said...

Do you deliver outstanding #customerservice? Interesting blog on survey in US saying consumers willing to pay more http://linkd.in/jd5hsO

Graham said...

The secret to customer loyaloty


http://www.officearrow.com/organization-and-workflow/how-to-make-customers-loyal-oaiur-240/view.html

Graham said...

Profits follow exceptional customer service - http://www.stevecurtin.com/blog/2011/05/06/profits-follow-exceptional-customer-service/

Robert Craven said...

Do You Measure Up To Disney? http://t.co/hKArLl8


Adopt a People-Centric Approach to Improve Customer Satisfaction and Profitability http://t.co/OEQfNOX


Customer Experience: Balancing High-Touch and High-Tech http://t.co/4ZipnBF


8+customer+experience+quotes+that+spell+out+success+for+you http://t.co/RcfqHfM

Robert Craven said...

nice IT example...


Through the Eyes of Your Customers http://bit.ly/kSeboW

Irene said...

Have stayed at the Ritz and was suitably impressed. By every single detail. A lesson to us all. Interesting to read and get an understanding of the backstory.


Whether in servie or product businesses, very few seem to understand the need to excel at customer service. And yet most of us are customers when we are not in our own business.

Jeremy said...

Thanks for this. the Ritz arlton materials make splendid reading and provide true food for thought.