Sunday, 22 November 2009

Customers Fight Back (on YouTube) - a guitar (or anti-airline) anorak special

Here is a wonderful example of the customer fighting back (over 6 million views of the original video).


I am a bit of a guitar geek. Good guitars cost several thousand pounds and have tremendous sentimental value. So if they are mishandled you get a little up tight.



United (and many other companies) just don't seem to get how poor customer service can make us wild with anger. And then they respond 'with too little too late'.
(And the song's not bad either.
)




see the video below






and of course there's a public statement from Dave Carroll



who got some kind of 'result' because United did make a reply.



and then the next video, Song #2





RELEVANT LINK:

Customer Is King - the book



7 comments:

Anonymous said...

and now on CBS news
http://www.youtube.com/watch?v=PGNtQF3n6VY

Marjory D said...

The big boys have got it coming to them. They can not stop people venting their rage. And boy are we angry about crap service.

Long live the revolution.

Unknown said...

As an owner of several 'valuable' guitars I just love this example of the people getting their own back.

A contact is currently fighting with the Isle of Man government over the collapsed Kaupthing Singer and Friedlander bank and there’s a bunch of videos on the subject including Manx Alchemy..


http://www.youtube.com/watch?v=Ul-j3tj6gc4

http://www.youtube.com/watch?v=cr7XMSedI3g&feature=related



Robert

Marjory D said...

Bankers, airlines, estate agents. The list is endless.
Madge

Unknown said...

Mary Portas: My 10 worst customer service crimes - Telegraph http://t.co/zWIHcrY via @Telegraph

Robert Craven said...

Mary Portas: My 10 worst customer service crimes - Telegraph http://t.co/zWIHcrY via @Telegraph

Marjory D said...

The big boys have got it coming to them. They can not stop people venting their rage. And boy are we angry about crap service.

Long live the revolution.