I found this article at mybusiness.co.uk in a little trawl of the net...
"Robert Craven is one of the UK’s leading marketing specialists and entrepreneur gurus, and author of Bright Marketing – Why Should People Bother to Buy From You?. He explains how, with a few simple steps, you can improve your marketing to transform your workplace, people and profit margin."
Thank you for your kind words.
Transform Your Marketing - article