Thursday, 19 June 2008

No more 'To Do' lists #3

In no particular order, "Don't do" #3 is:


Never ever answer a call unless you know who it is from. You should have a PA or virtual PA screening all your calls. Let them know who you will and who you won't speak to and instruct them as to how to handle the various different types of call
eg keynote speaking enquiries to Trish..., Consultancy enquiries to Lesley and so forth.

Because we create our own businesses around ourselves, we end up being involved in way too much. You should be designing the business so that it operates without you.

Try putting autoresponders on your email that say "I am out of the office but consultancy enquiries can be dealt with right now by Lesley at or on +44 (0)1225 851044 and keynote speaking enquiries can be dealt with by Trish on...." You could do the same with your direct line answerphone if you don't have someone to filter your calls for you.

Just stop talking to people you don't know - the call is probably for their benefit and not for yours!

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