"I want to drive out the sh-tty competitors".
All I could find were the following rather vulgar comments:
"Code-sharing, alliances, and connections are all about "how do we screw the poor customer for more money?"
"Air transport is just a glorified bus operation."
— Michael O'Leary, Ryanair's chief executive, quoted in BusinessWeek Online, 12 September 2002
Most complaints, O'Leary tells me, are generated by the company's no-refund policy. "We don't fall all over ourselves if they... say my granny fell ill. What part of no refund don't you understand? You are not getting a refund so f-ck off."
"There is too much: 'we really admire our competitors'. All bollocks. Everyone wants to kick the sh-t out of everyone else. We want to beat the cr-p out of BA. They mean to kick the cr-p out of us."
How low can you go?
By Graham Bowley, FT.com site; Jun 20, 2003
BusinessWeek Online, 12 September 2002
How low can you go?By Graham Bowley, FT.com site