Some more customer service blogs...
- National Customer Service Week – Lousy hotels - When will I learn?
- Naming and Shaming... – The Royal Mail
- The Smell of The Customer and Mind the Indifference Gap – article
- Exceeding Customer Expectations – article
See also - Customer Service Readings - part one and the Customer Is King book
You tell us nothing new when you say that customer is not king. However the inability of blue chips or in fact most UK firms to understand even the simplest of customer service basics is astounding.
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Most people are incapable of seeing things from the customer's point of view.
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