A selection of Customer Service blogs and articles
- Customer Service - Back To Basics - how to decrease costs by 10%
- Exceeding Customer Expectations - A Seven Point Plan - Are customers really are in charge when it comes to dealing with organisations. Here is a seven-point plan to make sure the customer is 'king' (Customer Management)
- Customers Fight Back On Youtube (6 million views)
see also: Customer Service Readings - part two
Great to see - although could use the search button on the blog to find this but thanks for doing this. Makes an interesting read.
ReplyDeleteTom
Do you deliver outstanding #customerservice? Interesting blog on survey in US saying consumers willing to pay more http://linkd.in/jd5hsO
ReplyDeleteThe secret to customer loyaloty
ReplyDeletehttp://www.officearrow.com/organization-and-workflow/how-to-make-customers-loyal-oaiur-240/view.html
Profits follow exceptional customer service - http://www.stevecurtin.com/blog/2011/05/06/profits-follow-exceptional-customer-service/
ReplyDeleteDo You Measure Up To Disney? http://t.co/hKArLl8
ReplyDeleteAdopt a People-Centric Approach to Improve Customer Satisfaction and Profitability http://t.co/OEQfNOX
Customer Experience: Balancing High-Touch and High-Tech http://t.co/4ZipnBF
8+customer+experience+quotes+that+spell+out+success+for+you http://t.co/RcfqHfM
nice IT example...
ReplyDeleteThrough the Eyes of Your Customers http://bit.ly/kSeboW
Have stayed at the Ritz and was suitably impressed. By every single detail. A lesson to us all. Interesting to read and get an understanding of the backstory.
ReplyDeleteWhether in servie or product businesses, very few seem to understand the need to excel at customer service. And yet most of us are customers when we are not in our own business.
Thanks for this. the Ritz arlton materials make splendid reading and provide true food for thought.
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