Bright Marketing

Here's an interview with Rob Brown - Rob B interviewing Robert C - asking my opinion on how banks could do better . LISTEN HERE or view ...

Have re-issued this article (by request) as SYB Magazine link isn't always working IS TWITTER FOR LOSERS? In the new era of social...

Boiling frogs - my interpretation has always been that frogs die in water that slowly heats up because they don't notice the imperc...

QUESTION If every company wants to delight its customers, then how come we don't spend most of our ‘customer days’ delighted? T...

Received over 21,000 hits for the posting entitled "I AM NOT AN SME, YOU PATRONISING ***!" on BusinessZone - Big business and...

Some more customer service blogs... National Customer Service Week – Lousy hotels - When will I learn? Naming and Shaming... – The Roy...

A selection of Customer Service blogs and articles Customer Service - Back To Basics - how to decrease costs by 10% Ritz-Carlton U...